Terms of Service

These Terms form a binding agreement between OpsDevAI, Inc. ("OpsDevAI") and the entity or person accepting them ("Customer"). If you accept on behalf of an organisation, you warrant that you have authority to bind it.

An executed Master Service Agreement ("MSA") or Order Form overrides these Terms on any conflicting clause. Otherwise these Terms, the Data Processing Addendum, the Acceptable Use Policy, and the Service Level Agreement together constitute the entire agreement.

OpsDevAI provides the autonomous edge platform, control plane, dashboards, APIs, and command-line tools described at opsdevai.com/features.

Production-grade service availability: 99.99% (Pro) and 99.999% (Enterprise) measured monthly per the SLA at opsdevai.com/sla. Service credits are the sole and exclusive remedy for missed targets.

Free Forever tier is provided as-is, without SLA or support commitments, and may be rate-limited or suspended for fair-use reasons.

Usage-metered fees are billed monthly in arrears. Subscription fees are billed in advance for the term elected on the Order Form. Invoices are due net-30 unless otherwise stated.

Late payments accrue interest at 1.5% per month or the maximum permitted by law. Suspension may follow 15 days past due after written notice.

Fees are exclusive of VAT, GST, sales, and withholding taxes, which are the Customer's responsibility unless an exemption certificate is provided.

Customer will not (and will not permit any user to): (a) reverse engineer, decompile, or scrape the Service except where law expressly permits; (b) probe, scan, or test the vulnerability of any system without prior written authorisation; (c) transmit malware, spam, or content that infringes IP or violates law; (d) use the Service to operate sanctions-restricted workloads or train models in violation of export control.

We reserve the right to suspend any workload that materially threatens Service stability, security, or another customer's data — with notice where reasonably possible.

Customer retains all right, title, and interest in Customer Data and the workloads they deploy. OpsDevAI receives only the limited licence necessary to operate, secure, and improve the Service for that Customer.

OpsDevAI retains all IP in the platform, including the autonomous engine, scheduler, eBPF datapath, and dashboards. No implied licences are granted by these Terms.

Feedback you provide is non-confidential and may be used by OpsDevAI without restriction.

Each party warrants it has authority to enter the Agreement. OpsDevAI warrants the Service will materially conform to its documentation; the sole remedy for non-conformity is repair or pro-rata refund of fees paid for the affected period.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Aggregate liability of either party (excluding indemnities, breach of confidentiality, or unpaid fees) is capped at the fees paid in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, or lost-profits damages.

Each party will indemnify the other against third-party claims that the indemnifying party's IP or data infringes a third-party right, subject to prompt notice and sole control of defence.

These Terms run for the subscription term and renew for successive equal periods unless either party gives 30 days' notice prior to renewal.

Either party may terminate for uncured material breach after 30 days' written notice (or 15 days for non-payment). On termination, Customer may export data for 30 days; thereafter we cryptographically erase Customer Data within 24 hours.

Sections that by their nature should survive (IP, fees accrued, confidentiality, liability, governing law) survive termination.

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. Disputes go to the state and federal courts of New Castle County, Delaware, with each party waiving jury trial.

EU/UK customers: nothing in these Terms limits any non-waivable consumer rights you have under local law.

Notices to OpsDevAI: contact@opsdevai.com, with a copy to OpsDevAI · Chapainawabganj, Bangladesh. Notices to Customer go to the account-owner email on file.

Assignment requires prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets. No waiver is implied by inaction. If any provision is held unenforceable, the remainder remains in effect.